Privacy Policy

At Alrehan Real Estate (“Alrehan,” “we,” “our,” or “us”), your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website, submit property inquiries, schedule viewings, request valuations, or engage us for brokerage, rentals, sales, or property management services in Turkey. By accessing our website or services, you acknowledge this Privacy Policy and our Terms & Conditions.

Definitions and Key Terms

  • Company: Alrehan Real Estate, registered and operating in the Republic of Turkey.
  • Customer: Any person or entity using our website or services (e.g., buyer, tenant, landlord, seller, investor).
  • Personal Data: Information that identifies, relates to, or can be linked to an individual (e.g., name, contact details, national ID, address).
  • Service: Our real estate services, including listings, advisory, viewings, tenancy and sales transactions, and property management.
  • Device: Any internet-connected device used to access our website or services.
  • Cookie: Small files stored by your browser to remember preferences and improve performance.
  • Third-Party Services: External providers assisting with hosting, analytics, marketing, payments, identity verification, document e-signing, mortgage coordination, conveyancing, and land/registry processes.
  • Website: Alrehan’s official site and subdomains.

Information We Collect

We collect information when you browse our site, contact us, book a viewing, request a valuation, apply as a tenant, list a property, or communicate with our team.

  • Identification & Contact: Name, email, phone number, preferred language.
  • Property Interests: Budget, preferred locations, property type, viewing availability.
  • Transaction & Compliance: Government ID, address proofs, tax/ID numbers, proof/source of funds, references, tenancy applications, offer and contract details (as required for KYC/AML and transaction processing).
  • Communications: Messages, call/SMS/email records, and your consent preferences.
  • Technical: IP address, device/browser data, pages viewed, timestamps, Cookies, local storage, and session identifiers.

How We Use Your Information

  • Respond to inquiries, schedule and manage property viewings, and provide tailored recommendations.
  • Prepare and administer offers, tenancy agreements, sales contracts, addenda, and property management tasks.
  • Perform identity verification and legally-required due diligence (KYC/AML, sanctions checks) and comply with applicable laws, rules, and regulations.
  • Coordinate with lenders, notaries, conveyancers, registries/land departments, and utilities to progress transactions where needed.
  • Improve website performance, measure usage, and enhance customer service and marketing effectiveness.
  • Send confirmations, updates, reminders, and other service-related communications (including where you’ve opted in to SMS or marketing emails); you can adjust your preferences at any time.

Legal Bases for Processing (EEA Users)

Where GDPR applies, we process Personal Data under one or more of the following: consent; performance of a contract (e.g., arranging a tenancy or sale); compliance with a legal obligation (e.g., anti-money-laundering checks); and legitimate interests (e.g., improving services, preventing fraud, and safeguarding our operations).

How We Share Information

We share data only as needed to deliver our services and meet legal obligations:

  • Service Providers: Vendors supporting hosting, CRM, analytics, email/SMS tools, payments, ID verification, and document workflows.
  • Real-Estate Counterparties: Property owners/landlords, buyers/sellers, developers, and their authorized agents where necessary to progress a transaction.
  • Regulatory/Professional: Notaries, conveyancers, registries/land departments, banks/lenders, insurers, and authorities where required by law.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to the protections in this Policy.
  • Affiliates: We may disclose information to corporate affiliates under this Policy.

Cookies & Tracking Technologies

We use Cookies and similar technologies to operate the site, remember preferences, and improve performance. You may disable Cookies in your browser; some features may not function properly if you do.

Blocking and Disabling Cookies

You can block Cookies and similar technologies through your browser settings. Blocking essential Cookies may limit functionality (e.g., saved logins or preferences). Disabling a Cookie/category does not delete it; you must clear it in your browser.

Local Storage & Sessions

  • Local Storage: Client-side storage with more capacity than Cookies, not sent with every request.
  • Sessions: Temporary identifiers to maintain state (e.g., which areas you’ve visited).

Data Security

We implement reasonable technical and organizational measures (e.g., SSL, access controls, secure storage where appropriate). However, no method of transmission or storage is 100% secure.

International Transfers

Your data may be processed or stored outside of Turkey where our providers operate. Where applicable, we use lawful safeguards (e.g., contractual protections) to help protect data during transfers.

Data Retention

We retain Personal Data only as long as necessary for the purposes described in this Policy and to meet legal, accounting, and compliance requirements (for example, real-estate and AML record-keeping). When no longer needed, we securely delete or de-identify data.

Your Rights

  • Request access, correction, deletion, or restriction of your Personal Data (subject to legal/contractual limits).
  • Adjust marketing and communication preferences at any time.
  • Withdraw consent where processing is based on consent.

We may request proof of identity before actioning requests.

Children’s Privacy

Our services are not directed to children under 13 and we do not knowingly collect personal information from them. If we learn that we have collected such information, we will promptly delete it.

Email & Communications

We contact customers who have permitted us to do so directly or via a transaction with us. You can unsubscribe at any time using the link in our emails. Where lawful, we may use consented audience tools to reach users with relevant information.

Business Transitions & Affiliates

If we undergo a sale, merger, or reorganization, your data may be transferred under the same or equivalent protections described in this Policy. We may also share information with corporate affiliates in accordance with this Policy.

GDPR (EEA Residents)

If you are in the EEA, you may have rights under the GDPR, including access, rectification, erasure, restriction, portability, and objection, subject to applicable exceptions. We process data on bases including consent, contract necessity (e.g., preparing a tenancy or sale), legal obligations (KYC/AML), and legitimate interests (service improvement, security, fraud prevention).

Third-Party Services & Links

We may display, include, or link to third-party content, websites, or services. Their practices are governed by their own terms and policies; please review them before providing information. Use of those sites is at your own risk.

Your Consent

By using our website, registering an account, or engaging our services, you consent to this Privacy Policy and agree to its terms.

Changes to This Privacy Policy

We may update this Policy to reflect changes in our services or legal requirements. We will post the updated Policy here and provide notice where required. Continued use after changes constitutes acceptance.

Governing Law

This Privacy Policy is governed by the laws of the Republic of Turkey, without regard to conflict-of-law rules. Your use of the website may also be subject to other local, national, or international laws as applicable.

Mobile Messaging Terms

We may use your phone number to send SMS updates regarding property listings, appointments, or service reminders. We do not sell, trade, or otherwise transfer your personal information to third parties or affiliates for marketing purposes. Message frequency varies. Message and data rates may apply. Text HELP for help or STOP to opt out at any time.

Contact Us

Questions or requests about your data?

📍 Office Address
711 Navarro St #519, San Antonio TX 78205

📞 Phone
(726) 900 97-88

✉️ Email
[email protected]